Legal Notice

Legal Notice

This Legal Notice applies to your use of the MellowPaws website and any purchases made through our online store. By accessing, browsing, or purchasing from MellowPaws, you agree to the information, terms, limitations, and notices described below.

MellowPaws is an online retail store offering pet supplies for dogs and cats, including products intended for pet comfort, feeding, grooming, travel, play, storage, and everyday pet care.

1. Store Information

Store Name: MellowPaws
Business Type: Online Retail Store
Main Category: Pet Supplies for Dogs and Cats
Website: https://mellowpaws.us
Email: bgsmotlcue@gmail.com
Phone: +1 (936) 260-5549

2. Product Information Notice

We make reasonable efforts to provide accurate product descriptions, images, specifications, colors, sizes, materials, features, usage details, and availability information.

However, product details may vary due to manufacturer updates, supplier-provided information, production batches, packaging changes, screen display differences, lighting conditions, measurement methods, photography, or other factors outside our direct control.

MellowPaws does not guarantee that all product images, colors, dimensions, materials, packaging, or details will appear exactly the same on every device or match every customer’s expectation.

Customers are responsible for reviewing all product information carefully before placing an order.

3. Pet Product Suitability Notice

MellowPaws sells general pet supplies for dogs and cats. Product suitability may depend on each pet’s size, breed, age, weight, chewing habits, behavior, allergies, health condition, activity level, and living environment.

Customers are responsible for determining whether a product is appropriate for their pet before purchase and use.

Unless clearly stated otherwise, our products are not veterinary products, medical devices, prescription items, or substitutes for professional veterinary advice, diagnosis, or treatment.

If your pet has allergies, medical conditions, special needs, aggressive chewing habits, swallowing risks, skin sensitivity, or behavioral concerns, you should use extra care when selecting and using any pet product.

4. Product Use & Supervision Notice

Some pet products may require proper setup, adjustment, cleaning, maintenance, or supervision.

Customers are responsible for following all product instructions, warnings, size recommendations, and common safety practices.

MellowPaws is not responsible for injury, choking, allergic reactions, digestive issues, property damage, product damage, pet discomfort, misuse, improper sizing, improper installation, lack of supervision, or unintended use of any product.

Pet toys, grooming tools, collars, harnesses, feeding accessories, bedding, travel items, and other pet products should be inspected regularly for wear, damage, loose parts, or unsafe conditions.

If a product becomes damaged, worn, torn, broken, or unsafe, customers should stop using it immediately.

5. No Veterinary or Professional Advice

The information provided on the MellowPaws website is for general product information and shopping assistance only.

Nothing on our website should be considered veterinary, medical, legal, safety, behavioral, nutritional, or professional advice.

Customers are responsible for using their own judgment when purchasing, introducing, or using pet products.

MellowPaws does not guarantee that any product will resolve a pet’s behavior, health, comfort, grooming, feeding, or training-related issue.

6. Pricing & Availability

All prices, promotions, discounts, product availability, shipping options, product descriptions, and store content are subject to change without notice.

We reserve the right to correct errors, update product information, change pricing, limit quantities, cancel orders, refuse orders, or discontinue products at any time, including after an order has been placed, if necessary due to inaccurate information, supplier issues, inventory changes, fulfillment limitations, or system errors.

We are not required to honor incorrect pricing, incorrect promotions, outdated product information, or availability errors caused by technical issues, supplier changes, or human error, except where required by applicable law.

7. Shipping & Delivery Notice

Shipping times are estimates and are not guaranteed.

MellowPaws offers a flat shipping fee of $6.90 per order, unless otherwise stated at checkout.

Delivery may be affected by carrier delays, weather, customs processing, seasonal demand, incorrect addresses, failed delivery attempts, recipient unavailability, local delivery restrictions, or other circumstances beyond our reasonable control.

Once an order is handed over to a shipping carrier, tracking updates, delivery timing, handling, and final delivery confirmation are managed by the carrier.

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient to the fullest extent permitted by law.

MellowPaws is not responsible for lost, stolen, misplaced, or unattended packages after confirmed delivery.

Please review our Shipping & Delivery Policy for more details.

8. Returns, Refunds & Order Issues

Returns, refunds, exchanges, cancellations, damaged items, defective items, incorrect items, and missing package claims are handled according to our Return & Refund Policy.

Customers must contact us within the stated timeframes and provide required information, such as:

  • Order number
  • Proof of purchase
  • Clear photos of the product
  • Photos of packaging
  • Photos of the shipping label
  • Product condition details

For hygiene and safety reasons, opened, used, contaminated, chewed, stained, washed, damaged, or pet-hair-covered items may not be eligible for return.

MellowPaws reserves the right to refuse returns or refunds that do not meet our policy requirements.

9. Third-Party Services

MellowPaws may use third-party platforms, ecommerce systems, payment processors, shipping carriers, suppliers, analytics tools, advertising services, fraud-prevention tools, and other service providers to operate our online store.

We are not responsible for interruptions, errors, delays, decisions, policies, data processing, service outages, payment issues, shipping issues, tracking errors, or actions caused by third-party services outside our direct control.

Use of third-party services may be subject to those third parties’ own terms, policies, and privacy practices.

10. Customer Responsibility

Customers are responsible for:

  • Providing accurate order and shipping information
  • Reviewing product details before purchase
  • Selecting suitable products for their pets
  • Supervising pets during product use
  • Following product instructions and warnings
  • Inspecting products before and during use
  • Contacting us within required policy timeframes
  • Keeping proof of purchase and shipping records when needed

MellowPaws is not responsible for issues caused by incorrect customer information, unsuitable product selection, failure to supervise, misuse, failure to follow instructions, failure to inspect products, or late claim submissions.

11. Intellectual Property

All website content, including store name, text, product descriptions, graphics, images, layout, design elements, logos, product page content, and other materials, may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, scrape, or use any MellowPaws website content for commercial purposes without our written permission.

Unauthorized use of our content may result in legal action where appropriate.

12. Limitation of Liability

To the fullest extent permitted by law, MellowPaws shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, purchase of our products, product use, delivery delays, third-party service issues, or inability to use any product or service.

This includes, but is not limited to:

  • Pet injury or discomfort
  • Allergic reactions
  • Choking or swallowing incidents
  • Improper product selection
  • Misuse or lack of supervision
  • Property damage
  • Product wear and tear
  • Delivery delays
  • Lost or stolen packages after confirmed delivery
  • Carrier errors
  • Customs issues
  • Incorrect customer information
  • Website errors
  • Third-party service failures
  • Loss of data, profits, revenue, savings, or business opportunity

Where liability cannot be fully excluded under applicable law, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

By using our website or purchasing from MellowPaws, you agree to indemnify, defend, and hold harmless MellowPaws, its owners, operators, employees, contractors, suppliers, partners, affiliates, and service providers from any claim, demand, loss, damage, liability, cost, or expense arising from:

  • Your breach of this Legal Notice or our policies
  • Your misuse of our products
  • Your violation of any law or third-party right
  • Your incorrect, incomplete, or misleading information
  • Your pet’s behavior, health condition, reaction, injury, or use of a product
  • Your failure to supervise, install, maintain, clean, inspect, store, or use products properly

14. Updates to This Legal Notice

We may update, revise, replace, or modify this Legal Notice at any time. Any changes will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated Legal Notice.

It is your responsibility to review this page periodically for updates.

15. Contact Information

For questions about this Legal Notice, please contact us:

MellowPaws
Email: bgsmotlcue@gmail.com
Phone: +1 (936) 260-5549
Website: https://mellowpaws.us
Business Type: Online Retail Store
Main Category: Pet Supplies for Dogs and Cats