PetPals Ace 4-Level Multi-Activity Cat Tree with Handwoven Recycled Paper Rope Condo and Top Nest Bed, Replaceable Sisal Scratching Posts, Feather Teaser Toy, Black & White - color: Black and white

Our products may ship from different fulfillment locations depending on product availability, warehouse location, and delivery destination. We work with trusted suppliers and logistics partners to process and ship orders as efficiently as possible.

We charge a flat shipping fee of $6.90 per order. This applies unless otherwise stated at checkout. Shipping fees are non-refundable once an order has been processed or shipped, except where required by law or in cases of our confirmed fulfillment error.

Orders are typically processed within 1–3 business days. Estimated delivery usually takes 5–10 business days for U.S. orders and 10–20 business days for international orders.

Delivery times are estimates only and may vary due to carrier delays, weather, customs processing, seasonal demand, incorrect addresses, or other circumstances outside our control.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that tracking updates may take 2–5 business days to appear after shipment. Tracking scans and delivery updates are managed by the shipping carrier.

Some orders may ship in separate packages due to product size, warehouse location, supplier availability, or fulfillment routing. If your order is split into multiple shipments, you may receive more than one tracking number.

You will not be charged an additional shipping fee beyond the original $6.90 flat shipping fee.

Return requests must be submitted within 30 days of delivery. Items must be unused, clean, in their original condition, and returned with original packaging, tags, manuals, and accessories when applicable.

For hygiene and safety reasons, used, washed, damaged, chewed, stained, pet-hair-covered, or contaminated pet products may not be eligible for return.

Please contact us within 7 days of delivery with your order number and clear photos of the product, packaging, and shipping label.

After reviewing the issue, we may offer a replacement, replacement part, partial refund, or full refund depending on the situation. Claims submitted without sufficient evidence may be limited or denied.

Our products are selected for general pet-care use, but every pet is different. Product suitability may depend on your pet’s size, breed, age, behavior, chewing habits, allergies, health condition, and environment.

Please review product details carefully before purchase and supervise your pet during use, especially with toys, collars, harnesses, grooming tools, feeding items, and travel products.

We may ship to select international destinations. International delivery times, customs processing, import restrictions, duties, taxes, and local fees may vary by country.

Customers are responsible for any applicable customs duties, taxes, import fees, or local charges. Customs delays and destination-country restrictions are outside our control.

You can contact our support team by email.

Email: bgsmotlcue@gmail.com

Phone: +1 (936) 260-5549

We typically respond within 1–2 business days, Monday through Friday. Please include your order number and the email address used at checkout so we can assist you more efficiently.